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Why AI-Driven CRM Is a Game-Changer
As we continue to navigate increasingly complex customer ecosystems, We’ve been exploring how artificial intelligence can transform the...
Elar Barrios
May 12
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Empowering Communication with AI-Driven Messaging
As real-time communication continues to scale across platforms, the challenge of managing and responding to instant messages—internally...
Elar Barrios
May 12
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Why AI Quality Metrics Matter in Voice Services.
As AI-driven communication platforms evolve, one area gaining critical importance is the measurement of voice service quality using...
Elar Barrios
May 12
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Not just what is being said, but how it’s being said.
As AI virtual agents grow more prevalent in daily interactions—from autonomous vehicles to digital assistants—the ability to recognize...
Elar Barrios
May 12
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Unified Inbox, Unified Experience
One of the biggest breakthroughs is how AI agents can centralize all incoming messages — regardless of channel — into a single inbox or...
Elar Barrios
May 12
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Why Replace Your IVR?
Let’s be honest: nobody likes IVRs. They’re rigid, impersonal, and often send callers in circles before reaching a human — if they ever...
Elar Barrios
May 12
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Beyond Voice: The Rise of Omnichannel AI
Modern consumers don’t communicate on just one platform. They send messages via Instagram while waiting in line. They open support...
Elar Barrios
May 12
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The Death of the IVR: How AI Virtual Agents Are Taking Over Every Channel
The days of robotic IVRs ("Press 1 for sales, press 2 for support") are numbered. For decades, Interactive Voice Response (IVR) systems...
Elar Barrios
May 12
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The FCC's Do Not Call Service: Your Shield Against Unwanted Telemarketer Calls
Telemarketing calls can often be an annoyance. They interrupt dinners, family gatherings, and sometimes even those precious quiet...
mary soledad medina gomez
Oct 19, 2023
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The Magic of Key Systems: The Smart Phone Solution for Small Businesses
In today’s digital age, communication remains a linchpin for any successful business. Yet, as essential as a phone system is, navigating...
Carlos Lahrssen
Aug 23, 2023
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The Power of a Human-like Voice: Why Your Business Needs Text-to-Speech Enabled Hosted PBX
In today's fast-paced, digital-first world, every business, big or small, is judged by its online presence and communication...
Carlos Lahrssen
Aug 9, 2023
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Enhance Your Business Communication with Find-Me-Follow-Me: A Powerful Hosted PBX Feature
In today's fast-paced business environment, effective communication is key to success. As a small or medium-sized business owner, you...
Carlos Lahrssen
Jul 12, 2023
14
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Professionally Handle Business Calls: Unpacking Auto Attendant and IVR for your Business
You've probably encountered the phrases "Press 1 for Sales" or "Press 2 for Support" when calling a company. This is not a human guiding...
Carlos Lahrssen
Jun 26, 2023
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Grandstream, Yealink, Polycom and the War of the IP Phones; WHo's Best?
Grandstream GXP Series Basic Model: Grandstream GXP1625 Premium Model: Grandstream GXP2170 Pros Cost-effective solution with competitive...
Carlos Lahrssen
Jun 15, 2023
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Understanding the Differences Between Hosted PBX & Virtual PBX Services
In the world of business phone systems, there are various options available, each offering unique features and benefits. Two popular...
Carlos Lahrssen
Jun 7, 2023
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Side-by-Side Comparison Between Nextiva.com and boxpbx.com
Nextiva.com Pros Feature-Rich: Nextiva offers a comprehensive set of features including call management, auto attendant,...
Carlos Lahrssen
May 31, 2023
9
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Side-by-Side Comparison Between Ringcentral.com and boxpbx.com
Ringcentral.com Pros Feature-Rich: RingCentral offers a comprehensive suite of features, including auto attendant, call management, video...
Carlos Lahrssen
May 24, 2023
12
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From Telephone Switchboards to Cloud-based Magic: The Evolution of PBX
Once upon a time, long before smartphones and voice assistants, there was something called a PBX. But what exactly is a PBX? Let's embark...
Carlos Lahrssen
May 17, 2023
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Advantages of a Softphone Mobile App For Your Business Phone System
Voice over Internet Protocol (VoIP) has revolutionized the way we communicate in the modern era. It enables businesses to communicate...
Carlos Lahrssen
May 8, 2023
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What is the Best Option: A Free Softphone or an Expensive Desktop IP Phone?
As a regular person who's been using a soft phone for business communication, I can assure you that it's much better than using a desktop...
Carlos Lahrssen
May 4, 2023
14
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Why AI-Driven CRM Is a Game-Changer
As we continue to navigate increasingly complex customer ecosystems, We’ve been exploring how artificial intelligence can transform the...
Elar Barrios
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