Inconnect: Omnichannel Cloud Contact Center
Streamline customer interactions across every digital and voice channel from a single, cloud-based hub.
The heart of a modern customer experience lies in true omnichannel communication. With Inconnect, you empower your agents to manage voice calls, emails, live chat, SMS, WhatsApp, social media, and video interactions—all from a unified interface that simplifies complexity and maximizes productivity.
Key Features:
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Channel Unification: Agents handle conversations from every channel without switching tools, reducing response times and improving satisfaction.
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Smart Routing: Automatically direct inquiries to the best available agent based on skills, workload, or priority.
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Live Monitoring & Dashboards: Supervisors can monitor activity in real time, intervene when needed, and access live KPIs to maintain performance.
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Compliance & Security: Built-in features for data protection, recording, auditing, and compliance with global regulations like GDPR, HIPAA, and PCI.
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Cloud-Native Scalability: Easily expand or contract your operation based on demand without worrying about infrastructure.
Ideal For: Call centers, sales teams, and customer support departments looking to unify customer communication channels under a single, intuitive platform.
AI Omni-Channel Contact Center from boxpbx
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Our comprehensive Omni Channel Contact Center solution designed specifically for medium-sized to large contact centers.
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Connect and centralize
all your channels
Manage all customer service channels with a single contact center solution and boost your agents’ productivity thanks to the AI integrated into an omnichannel environment. Read more.
All channels. One Solution.
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Improve customer service with virtual smart agents
GenAI-powered virtual agents able to answer complex questions via voice and text so your teams can focus on the conversations that matter most. Read more.
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Boost your sales with marketing automation
With our Marketing Automation and CRM, you can effortlessly automate processes and optimize your digital campaigns thanks to the end-to-end traceability of the customer journey and real-time KPI analysis. Read more.
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Guarantee top quality with the most advanced conversation analysis
Powered by GenAI, our Speech Analytics system transcribes and analyzes your contact center’s conversations to improve your operations’ quality and find insights of value to your business. Read more.
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Efficiently organize your teams with a highly accurate forecast
A workforce management system that strikes the perfect balance between workload forecasted across all channels, level of service you need, and your agents’ preferences. Read more.
Main Channels
phone calls
sms
x (twitter)
chat
video calls
Elevate both your customers' and agents' experience
Manage your Entire Customer
Experience from a Single Omnichannel Ecosystem
The on-demand cloud solution enables the operation of inbound and outbound campaigns -either independently or
combined- aimed at improving productivity, maintaining operational control, and enhancing customer experience across various interaction channels.
Inagent: Autonomous AI Agents
Let AI handle the heavy lifting—24/7.
Inagent delivers the next generation of virtual agents that do more than just answer simple questions. These AI agents use advanced Natural Language Processing (NLP) and Machine Learning (ML) to understand customer intent, ask relevant follow-up questions, and resolve issues across multiple languages and platforms.
Key Features:
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Multi-Channel Automation: Your AI agent can operate across chat, email, SMS, WhatsApp, voice, and web forms with human-like precision.
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Fast Time to Deploy: Launch AI agents in hours, not weeks—no complex coding required.
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Human Escalation: When needed, handoffs to human agents are smooth and context-aware, including full interaction history.
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Self-Learning Models: AI improves over time with every interaction, constantly becoming more accurate and efficient.
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Multilingual & Localized: Engage customers in over 20+ languages with support for local dialects and industry-specific vocabulary.
Ideal For: Businesses wanting to reduce live agent workloads, improve 24/7 coverage, and automate repetitive interactions.
Infunnel: Marketing Automation & CRM
Turn prospects into loyal customers through precision targeting and automated follow-ups.
With Infunnel, your marketing and sales teams gain a robust tool to automate campaigns, segment audiences, track interactions, and convert leads into customers—all while maintaining a single customer view across departments.
Key Features:
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CRM Integration: Track leads, opportunities, customer lifetime value, and behavior in real time.
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Email & SMS Automation: Schedule personalized drip campaigns, product launches, event reminders, and retargeting messages.
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Behavioral Triggers: Automate actions based on user behavior—such as sending a discount after cart abandonment or escalating a hot lead to sales.
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Sales Funnel Management: Visualize and manage customer journeys from first contact to sale and beyond.
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Analytics & ROI Tracking: Measure engagement, click-throughs, conversions, and ROI in easy-to-read dashboards.
Ideal For: Marketing and sales teams aiming to unify customer engagement, reduce manual tasks, and improve campaign results.
Inspeech: AI-Powered Speech Analytics
Discover the voice of your customer—and act on it.
Inspeech transforms your contact center recordings into actionable insights. Using AI, it transcribes, analyzes, and scores every customer interaction to help you understand sentiment, agent performance, compliance adherence, and emerging trends.
Key Features:
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Automatic Transcription: Get accurate, real-time transcription of every call in multiple languages.
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Sentiment Analysis: Detect emotions and satisfaction levels throughout the conversation.
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Keyword & Topic Identification: Quickly locate calls that mention critical topics or phrases for QA and training.
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Agent Scoring & Coaching: Score calls automatically and identify coaching opportunities for each team member.
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Regulatory Compliance Monitoring: Flag phrases or terms to ensure agents are meeting legal and compliance requirements.
Ideal For: Contact centers focused on quality assurance, compliance, training, and voice-of-customer analytics.
Inteam: Workforce Management Software
Empower your team with intelligent scheduling, forecasting, and performance tracking.
Managing large or remote teams can be a logistical challenge—Inteam helps you overcome it. This comprehensive workforce management platform gives you the tools to schedule staff, forecast demand, monitor performance, and manage HR tasks—all from a single pane of glass.
Key Features:
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Smart Scheduling Engine: Create schedules automatically based on skill sets, historical call volumes, and labor laws.
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Real-Time Attendance Tracking: Monitor who's clocked in, on break, or working remotely from a live dashboard.
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Leave & Shift Requests: Agents can submit PTO, request swaps, or update availability directly from their employee portal.
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Performance Analytics: Evaluate individual and team productivity, adherence, and service level agreement (SLA) fulfillment.
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Forecasting Tools: Use historical data and AI predictions to plan staffing levels for days, weeks, or seasons ahead.
Ideal For: Operations managers who need flexible scheduling, compliance enforcement, and tools to improve team efficiency.
We create an omnichannel ecosystem to boost your customer's experience.
Versatility & Flexibility
-Marketing automation.
-Sales management with CRM.
-Outbound/Inbound calls.
-Social media.
-Embedded Whatsapp and chat.
Omnichannel Campaigns
-CX control panel .
-Full customer journey traceability.
-Quality management.
-Speech Analytics.
-Workforce management.
Planning and Analytics
-Unified omnichannel interface.
-Content generator AI copilot.
-“Ask for help” AI copilot.
-No-code designer.
-Skills-based routing.
-Shift management app.
Agent assistant
-Virtual agents with AI.
-Voice bots with natural language.
-AI-powered chatbots.
-Bot flow designer.
-Knowledge base fusion.
Self-service with AI